VIALET HELP CENTER
Can I add new user to manage company's bank account?
While filling the application, you can add authorized representatives and managers. If the authorized representative is not a managing director of the company in that case we require a Power of Attorney with a 3-month-old apostille. Please note that ...
What is my role?
If you are the only owner, director, CEO, authorised representative or significant shareholder of the company, you fully manage it, there are no complex structures then you ought to choose 1st option: "I'm the only significant shareholder and ...
Onboarding documents
Supported formats for upload Documents in image and pdf formats are accepted. We do not accept documents in Word or other editable formats, as well as we do not support the upload of zip archives. Supported languages for documents All provided ...
How much time does the remote onboarding take?
Onboarding time depends on the company's main activities, structure complexity and your cooperation. We strive to do our best in order to onboard you within 2-3 days and our goal is to make process easy and pleasant for you!
Where to find information about the price of VIALET service?
In order to receive an individual price list, you have to fill out an application first. After the review, our specialists will send You the initial price list for confirmation. Provided information and clarifications can positively influence the ...
Payments statuses. Successful, failed, stuck.
If you see the payment in GREEN color, it represents a successful payment that has credited the account. If payment is colored in RED, it means the debiting payment was successful and the funds were sent to the intended recipient If you want to send ...
How to contact VIALET?
If you have specific questions prior to registration, please contact our sales team via sales@vialet.eu In case if you face any issues or difficulties using our platform, please report them to us, by following the instructions here: Reporting issues ...
Which countries can I make transfers to?
Please note, that list is subject to change, in order to meet legislation and sanction requirements. Afghanistan Cook Islands Iceland Morocco Solomon Islands Albania Costa Rica India Mozambique Somalia Algeria Cote d'Ivoire Indonesia Myanmar South ...
Countries whose ID/passport are acceptable
Please note, that list is subject to change, in order to meet legislation and sanction requirements. Algeria Cote d'Ivoire India Mongolia Sint Maarten Andorra Croatia Indonesia Montenegro Slovakia Angola Cuba Ireland Montserrat Slovenia Anguilla ...
Which countries VIALET for business serves?
Please note, that we constantly update the supported country list, in order to meet legislation and sanction requirements Algeria Costa Rica Iceland Moldova Sierra Leone Andorra Cote d'Ivoire India Monaco Singapore Angola Croatia Indonesia Mongolia ...
Reporting issues
In case you face issues and cannot solve them using our FAQ section, please press button Issues? on the right side of the screen. This way issue goes straight to our CS & IT teams with all the necessary details for us to start working on the solution ...
Trouble to log-in?
Please make sure you are using correct link: https://hub.vialet.eu/login Kindly ensure that you are using page in the original language (English) without it being translated by Google Translate or other services Please clean local storage using the ...
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Trouble to log-in?
Please make sure you are using correct link: https://hub.vialet.eu/login Kindly ensure that you are using page in the original language (English) without it being translated by Google Translate or other services Please clean local storage using the ...
Reporting issues
In case you face issues and cannot solve them using our FAQ section, please press button Issues? on the right side of the screen. This way issue goes straight to our CS & IT teams with all the necessary details for us to start working on the solution ...
Which countries VIALET for business serves?
Please note, that we constantly update the supported country list, in order to meet legislation and sanction requirements Algeria Costa Rica Iceland Moldova Sierra Leone Andorra Cote d'Ivoire India Monaco Singapore Angola Croatia Indonesia Mongolia ...
Countries whose ID/passport are acceptable
Please note, that list is subject to change, in order to meet legislation and sanction requirements. Algeria Cote d'Ivoire India Mongolia Sint Maarten Andorra Croatia Indonesia Montenegro Slovakia Angola Cuba Ireland Montserrat Slovenia Anguilla ...
Which countries can I make transfers to?
Please note, that list is subject to change, in order to meet legislation and sanction requirements. Afghanistan Cook Islands Iceland Morocco Solomon Islands Albania Costa Rica India Mozambique Somalia Algeria Cote d'Ivoire Indonesia Myanmar South ...